The customer is always right

In the domain of commerce or trade, there are two important persons: the trader and the customer. The trader is the owner of items or goods, he is the one selling. As for the customer, he is the person buying goods from the trader. In fact, it is always true that the trader looks for customers in order to keep his commerce alive, so, he has to fulfil all the needs of the customer. It is in this option that people always say that: “The customer is always right”. In this work, our main concern is to talk about the right of the customer.

     First of all, the trader depends on the customer. It is the trader who looks for the customers to sell his goods. He always depends on the customer to make profit; that is to say that the trader is waiting for the customer’s money in order to gain something from his goods. To continue, one can say that the trader lives on the customer’s money.

     The customer is the key of the development of the commerce, then he is the life of the trader. The trader owe respect to the customer who has the money to buy items. He must fulfil all his need. He also has the right to buy what he want and quality he needs. Thus, he is the master of the trader. For example, if a customer comes in a shop and say that he want red clothes, the trader cannot give him white clothes saying that these colors are goods than what he needs.

     When a customer comes in a shop or in a service, he must be received warmly, because he is always the king.

     The seller must be uncomplaining and not send the customer to go himself to look for balance before buying goods.

     It is true that the customer is always right, but it is not in all situation.

     The customer isn’t always right because the seller has the choice to sell or not his goods. When you want to buy items and you give a bad prize, the shopkeeper will not sell or give you what you want.

     The customer is not an expert. He only think that he is expert in what he needs, nevertheless, the trader and his staff are the actual experts. There are many fields; for example in the medicine, public-safety.

     If the trader sets his exigencies, the customer must respect them. If you go for example in a restaurant and want to be served quickly, the manager can say to you that in their restaurant, it is those who come firstly who are served before. It is in the case that a proverb say: “The first arrivals are the better served”.

     The customer must always respect the seller. It is not because of his right that he will lack this respect to the trader.

     In a nutshell, it is true that the customer is always the king, but think also about the shopkeeper. Then, the customer must be always right if only he respect what must be respected.